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FAQ

We are here to help your online art purchasing experience a total success... If you cannot find the answers to any questions you may have below, please contact us through the website and it will be our pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible.  We look forward to working with you to bring quality artwork into your home and working environment.

Color vs. B&W - See an item in color that you think you'd like to see in Black & White, or vice versa, let us know we can provide you with a proof and special order at no additional cost. 

Currency - All pricing in Canadian dollars.  That gives our U.S. customers an instant savings.

Returns - 30 day money back guarantee if you not totally satisfied with your purchase.  No questions asked!  The artwork must be returned in the original packaging undamaged.  Return shipping cost at customer's expense; customer must insure artwork for return.  Please take a picture of the artwork before and after packaging before shipping and send a copy to our office.

Shipment Arrives Damaged - If your art arrives and the box is damaged, please contact us immediately via the website to let us know.  Before opening the package YOU MUST PHOTOGRAPH the damaged package.  Also please forward the shipping notice with your notes of package damage.  You may open the package to see if the work has been damaged and please photograph the damaged artwork. 

Shipping from Canada to U.S. and abroad - All shipping is from Canada and all U.S. and foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their art.

Shipping Fees - All shipping fees are pre-calculated for Canada and U.S.. All other foreign countries will need to contact me direclty through the website to arrange shipping fees.  All foreign clients will be responsible for paying all application taxes and duty upon receipt of their art.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you are not 100% satisfied with your print, please return it for a 100% refund. No questions asked! Returns must be in the original packaging.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Our artwork is made only with an ultra-high-resolution fine-art printer, using the very finest archival inks and papers. Independant testing of these materials by Wilhelm Imaging Research Inc. (a world-leader in image-longevity testing) has established that these "Archival-Prints" will last more than 200 years before any noticable shift in colour integrity occurs. They are truly "Museum-quality Fine-Art reproductions".

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